Privacy Policy

Winslow's Catering Concord (an asset of Fresh Pulp Holdings LLC, called "Winslow's Catering Concord," "we," "our," or "us" below) treats your personal information with the same discipline we bring to a Diablo Valley event timeline: nothing extra, nothing careless, and only for the purposes we disclosed. This notice explains what we collect when you browse this site, request pricing for a Contra Costa catering order, place an order through the cart, message a coordinator, sign into the client portal, or chat with our website assistant.

Browsing the site or sending us your details means these practices work for you. If any part of it gives you pause, contact us before you submit an inquiry and we will explain your options.

1. What You Provide to Us

Nearly everything we hold is information you typed in yourself. Depending on how far along your booking is, that can include:

• Name, company or organization, email address, and phone number
• Event logistics: date, arrival window, headcount, service style, delivery address, venue or site contact, loading dock, gate, and parking notes
• Menu choices, dietary restrictions, allergy notes, and special requests
• Billing contact, purchase order or cost-center numbers, and resale or tax-exemption paperwork where it applies
• Messages, replies, attachments, and coordinator notes exchanged by email, text, or the client portal
• Reviews, referrals, testimonials, and survey responses you volunteer

We never require sensitive medical records. When you flag an allergy so our kitchen can cook around it, that note lives with your event production paperwork and reaches only the cooks, packers, and drivers handling your order.

2. What Our Systems Record Automatically

Like almost every catering website serving Concord and the surrounding valley, ours logs routine technical signals whenever a browser connects: IP address, device and browser type, operating system, referring page, pages viewed, dwell time, approximate region, and actions such as which packages you expanded or whether you started a quote. Cookies, pixels, local storage, and comparable tools make that work. They hold your cart between visits, remember display preferences, show us which service pages genuinely help customers, and support advertising measurement.

Your browser lets you block or clear most cookies. That is entirely your call, though the cart, portal sign-in, and saved-quote tools may misbehave afterward.

3. Cards and Payment Details

Card and bank information is entered into a hosted form run by our payment processor and is tokenized before it reaches us. Our systems are not built to store full card numbers, and we do not attempt to. What we keep is limited to transaction confirmations, the trailing digits, authorization outcomes, and fraud-screening signals needed to reconcile your order. The processor governs that data under its own security program and privacy terms.

4. Why We Use It

• To quote, schedule, cook, pack, deliver, and staff your event
• To confirm details, send countdown reminders, and follow up afterward
• To collect deposits and balances and to issue refunds, credits, and tax paperwork
• To run the client portal, saved quotes, and order history
• To respond to questions arriving by form, phone, text, email, or our website assistant
• To screen duplicate or fraudulent orders and protect our crew and systems
• To learn which pages, packages, and price points serve customers in Concord, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Oakley, Brentwood, and Bay Point
• To send seasonal menus, holiday deadlines, or promotions when you have asked for them
• To satisfy tax, accounting, insurance, food-safety, and other legal obligations

5. Who Else Sees It

We do not sell your contact information. We do hand over what is necessary to the partners who help us operate:

• Software vendors hosting this site, our database, email delivery, text messaging, calendars, and analytics
• Payment processors and fraud-prevention providers
• Delivery drivers, event staff, rental partners, floral partners, and sub-caterers assigned to your date
• Accountants, insurers, and attorneys advising the company
• Government agencies or courts responding to a valid legal request, subpoena, or safety concern
• A successor organization if the business or part of it is ever reorganized, sold, or transferred

Each vendor receives only the fields its role requires and is expected to safeguard that information and use it for our purposes rather than its own.

6. Marketing Contact

With your consent, we may email or text menu announcements, holiday ordering cutoffs, or East Bay event ideas. Every marketing email includes an unsubscribe link, and replying STOP ends text messages. Operational messages tied to a live order — confirmations, delivery windows, invoices, driver arrival notices — continue either way, because they are part of the service you booked.

7. How Long We Keep It

Quote and order records, correspondence, and financial documentation stay with us as long as they help us serve repeat clients and as long as tax, accounting, insurance, and recordkeeping rules demand. Marketing contact details are held until you opt out or the record goes cold. Technical logs cycle off far sooner. Once a record no longer serves a purpose, we delete it or strip the identifying detail.

8. Your Choices

Depending on where you live, you may ask us to:

• Confirm whether we hold information about you and send you a copy
• Correct anything inaccurate or outdated
• Delete information, except where law or financial rules require us to keep it
• Restrict or object to certain uses, including targeted advertising
• Withdraw marketing consent whenever you like
• Receive the same service and pricing after exercising any of these rights

Send requests to the address in Section 13. We verify identity before acting, which may mean confirming details from a past order, and we respond within the timeframes the applicable law sets.

9. California Residents

California residents have specific rights over personal information: the right to know the categories collected, used, disclosed, sold, or shared; the right to request access, correction, and deletion; the right to opt out of the sale or sharing of personal information and of cross-context behavioral advertising; the right to limit certain uses of sensitive personal information; and the right to be free from retaliation for exercising any of them.

The categories we handle are identifiers, commercial information about your orders, limited financial account data held through our processor, internet and device activity, approximate location, and the content of your communications with us. We gather them from you, from your browser, and from the vendors named in Section 5, and we use them for the business purposes in Section 4.

We do not trade personal information for money. Certain advertising and analytics cookies may still qualify as "sharing" under California's definitions. To opt out of that sharing, or to file any other California request, contact us through Section 13 or adjust your browser's cookie and Global Privacy Control settings.

10. Children

This site exists for adults arranging catering for offices, job sites, venues, and households. We do not knowingly collect information from children under 13. If a parent or guardian believes a child submitted details, contact us and we will remove the record promptly.

11. Security

We use encrypted connections, access controls, role-limited staff permissions, and vetted vendors to protect what you send us. No internet system is perfect, so we cannot promise absolute security, but we do commit to investigating problems quickly and notifying affected customers when the law requires it.

12. Outside Links and Embeds

Pages here may link to or embed review platforms, mapping tools, video players, social profiles, or payment pages operated by other companies. Their data practices belong to them and follow their policies, not this one. Read those notices before entering information on their properties.

13. Contact and Changes

Privacy questions, requests, and corrections go to:

Winslow's Catering Concord Concord, CA — serving Contra Costa County and the greater Diablo Valley Email: info@winslowscateringconcord.com Phone: (877) 789-4377

We update this policy as our tools, vendors, and legal obligations change. When we do, the effective date at the top changes with it. Continuing to use this site or our services after an update means you accept the revised version.